Ground Transportation

Traveller tips

On the ground

Rental car companies are changing their policies to decrease human interaction and touch points.

Additionally, they have implemented a disinfection process in between rentals. Travellers are encouraged to take their own precautions by lowering windows and disinfecting surfaces frequently. Rideshare providers continue to operate and are expanding their services to help with goods transportation, deliveries and commute for essential travellers. Drivers are generally available based on supply/demand in their area so wait times might be longer if in a more remote location. As demand increases, they can quickly engage more drivers to meet that demand.

A full list of actions being taken by car rental rideshare providers can be found on their respective sites below.

Car hire policy updates

To ensure the safety of customers and employees, rental companies are now implementing stringent cleaning measures such as a thorough disinfection process in between rentals. Many are also changing their policies to decrease human interaction and touch points for example social distancing at the rental desk, contactless return processes and self-serve via apps. Policies vary by company, so click on the links below to find out more.

Click the links below to find out more about how rental car companies are responding to COVID-19

1. IF YOU’RE UNWELL, DON’T TRAVEL

With the outbreak of Covid-19 we’ve become more aware of viruses and their incubation periods; regular flu having 2 days and Covid-19 estimated to be 14 days. With that in mind it’s important to understand that if you are feeling unwell you shouldn’t travel. Even if you feel that it’s just the beginning of something or the tail end of a bad cold. It’s best to not travel and risk spreading a virus to multiple people you may come into contact with.
2. COVER UP

Cover your mouth and nose with a tissue when you cough, and sneeze into your elbow if you don't have a tissue to hand. Ensure you wear a facemask to protect your fellow travellers and go home as soon as possible if you begin to feel sick while at work. Face coverings are now mandatory at many airports, so make sure you check the rules at your departure, transit and destination airport beforehand.
3. CLEAN UP

While many airlines are very hygienic and have upped their cleaning, there is no guarantee that every surface will get the full treatment. So carry antibacterial wipes to clean your seat armrest, tray table, seat-back pocket, air vent, seat touch screen, headrest and window blind. The same advice is sensible for other items frequently used by travellers, such as hotel television remote controls. Also make sure to clean your hands after travelling on shuttles or taxis, holding handrails and using lifts. Getting pocket sized antibacterial wipes or sanitiser can be easy to pack in your hand luggage.
4. KEEP VACCINATIONS UP-TO-DATE
5. STAY UP-TO-DATE WITH TRAVEL ADVICE

Packing and Preparation

Whether you're a seasoned business traveller or heading out on your first trip, there are a number of new factors to consider before hitting the road.

Accommodation

Hotels around the world are implementing new processes and safety precautions in response to COVID-19. To help prepare for your next trip take a look at our frequently asked questions to discover what measures hotels are taking and what the hotel experience will look like post-pandemic.

Border Requirements

When travelling to/within Australia and New Zealand, following the border requirements and quarantine directions is of utmost importance. Make sure you're across the current requirements.